Cancellation Policy

Unless a trip states otherwise, the following applies to traveler- initiated cancellations, calculated from the trip's start date:

• 30 or more days before: 90% refund (or full Klyzoo credit).
• 15–29 days before: 50% refund.
• 7–14 days before: 25% refund.
• Less than 7 days before: no refund.

Refunds follow our Refund Policy for method and timelines.

Some trips (for example, those involving non-refundable permits or fixed-cost logistics) carry stricter cancellation terms. Where this is the case, the trip's terms take precedence and are shown on the trip page and at checkout.

If a departure is cancelled or materially changed by the operator or by Klyzoo, you are entitled to a full refund or full Klyzoo travel credit, regardless of the slabs above.

For events beyond reasonable control (natural disasters, government restrictions, etc.), we will work with the operator to offer a reschedule or credit; refunds in such cases depend on costs already incurred.

Open the booking from your bookings page and choose cancel — the refund or credit amount is shown before you confirm. Need help? Email hello@klyzoo.com.